Question 1

I have multiple types of pets in my home.  Do you look after all of them?

Accepted Answer

We do!  We've looked after dogs, cats, lizards, birds, small mammals, farm animals and even llamas.  We're happy to look after any kind of pets.  And since we charge by time, not by amount or type of pet, our cost is the same no matter what mix of pets you have in your home.

Question 2

Can I book a dog walker even if I'm at home?

Accepted Answer

Absolutely! Many of our clients have flexible schedules and only need a dog walker a few days a week. You can book as few as one visit or as many as seven. If some weeks you don't need any walks, that's perfectly fine too! You can easily request your visits in our scheduling software with just a few clicks.

Question 3

Can you give medications?

Accepted Answer

As long as your pet is amenable, yes.  We can give pills, sub-q injections and insulin shots.  If, however, you have an animal that fights or hides during medication time you should contact your vet for boarding.

Question 4

I'm a new client.  How do I set up my free meet-and-greet?

Accepted Answer

You can call or text us at:  540-613-1332.  You can also email us at paw2pawroanoke@gmail.com or click on any of the "Contact Us" buttons on our site.

Question 5

How can current clients schedule services?

Accepted Answer

Current clients can schedule services by logging into the Time to Pet portal here: [Time to Pet Portal](https://www.timetopet.com/portal/login) and clicking on "Schedule."

Question 6

What areas do you service?

Accepted Answer

We mainly service Roanoke City, Roanoke County and Salem City.

Question 7

How does your cancellation and refund policy work?

Accepted Answer

We ask for a 24-hour notice for any cancellations or refunds. This helps us manage our schedule and ensure we can accommodate all our clients.

Question 8

Are you insured?

Accepted Answer

We are insured through KennelPro and offer a 100% satisfaction guarantee.

Question 9

What are your prices?

Accepted Answer

A 15 minute visit is $18 and a 30 minute visit is $21.  All visits can include playtime/walks, feeding and/or medications.

Question 10

How will I know if you've visited my pet?

Accepted Answer

After each visit, your sitter will send you a picture and an update on how your pet did. You can also check our scheduling system, Time to Pet, where visits will show as "completed" instead of "scheduled."

Question 11

What is Time to Pet?

Accepted Answer

Time to Pet is the website and app we use to manage our services. Clients can add details for each pet, provide information about their home and alarm systems, request visits, pay invoices, and communicate with us via private message. The app is secure, and only your sitters can see your information.

Question 12

I only need a dog walker for a short time.  Is that ok?

Accepted Answer

It is!  We've helped people through surgeries, sudden home changes and illnesses.  We don't require you to book us for a certain amount of time.

Voted Best In-Home Pet Sitter 2018-2024