Frequently asked questions

What is in-home pet sitting?

With in-home pet sitting, we visit your pet in your home while you are away at work or on vacation. Instead of being in a kennel, they can relax in the comfort and security of home. We create a personalized schedule of visits based on your pet's needs.



What kind of animals do you take care of?

All of them! We have cared for: dogs, cats, birds, rodents, fish, llamas, horses and even dairy cows.



Can you give medications?

As long as your pet is amenable, yes. We can give pills, sub-q injections and insulin shots. If, however, you have an animal that fights or hides during medication time, you should contact your vet for boarding.



I'm a new client. How do I set up my free meet-and-greet?

You can call or text us at: 540-613-1332. You can also email us at info@paw2pawroanoke.com, or click on any of the "Contact Us" buttons on our site.



I'm a current client. How do I schedule services?

Go to the Time to Pet portal here: https://www.timetopet.com/portal/login and click on "Schedule"



What area do you service?

We service Roanoke City, Roanoke County and Salem City. We also service parts of Vinton, Franklin County and Botetourt.



What is your refund/cancellation policy?

We require 24 hour notice for any refunds or cancellations.



Are you bonded and insured?

We are bonded and insured through KennelPro.