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  • I have multiple types of pets in my home. Do you look after all of them?
    We do! We've looked after dogs, cats, lizards, birds, small mammals, farm animals and even llamas. We're happy to look after any kind of pets. And since we charge by time, not by amount or type of pet, our cost is the same no matter what mix of pets you have in your home.
  • I need a dog walker. Do I have to book a walker even if I'm home?
    Not at all. Many of our clients work a hybrid schedule and only need a dog walker a few days a week. You can book as few as one visit, or as many as seven. And if some weeks you don't need any walks at all that's fine too! We understand many jobs have a more flexible schedule. And if your schedule changes on a weekly basis you can request your visits in our scheduling software with just a few clicks.
  • Can you give medications?
    As long as your pet is amenable, yes. We can give pills, sub-q injections and insulin shots. If, however, you have an animal that fights or hides during medication time you should contact your vet for boarding.
  • I'm a new client. How do I set up my free meet-and-greet?
    You can call or text us at: 540-613-1332. You can also email us at paw2pawroanoke@gmail.com or click on any of the "Contact Us" buttons on our site.
  • I'm a current client. How do I schedule services?
    Go to the Time to Pet portal here: https://www.timetopet.com/portal/login and click on "Schedule"
  • What areas do you service?
    We mainly service Roanoke City, Roanoke County and Salem City.
  • What is your refund/cancellation policy?
    We require 24 hour notice for any refunds or cancellations.
  • Are you insured?
    We are insured through KennelPro and offer a 100% satisfaction guarantee.
  • What are your prices?
    A 15 minute visit is $18 and a 30 minute visit is $21. All visits can include playtime/walks, feeding and/or medications.
  • How do I know you've visited my pet?
    After a visit your sitter will send you a picture and update letting you know how your pet did. You can also see the visits you've scheduled in our scheduling system Time to Pet show "completed" instead of "scheduled."
  • What is Time to Pet?
    Time to Pet is the website and app we use. Clients can: Add individual details for each pet. Add details for their home and alarm systems. Request visits. Pay invoices. Communicate with us via private message. The app is secure and only your sitters can see your information.
  • I only need a dog walker for a short time. Is that ok?
    It is! We've helped people through surgeries, sudden home changes and illnesses. We don't require you to book us for a certain amount of time.
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