Frequently asked questions

We do! We've looked after dogs, cats, lizards, birds, small mammals, farm animals and even llamas. We're happy to look after any kind of pets. And since we charge by time, not by amount or type of pet, our cost is the same no matter what mix of pets you have in your home.

Absolutely! Many of our clients have flexible schedules and only need a dog walker a few days a week. You can book as few as one visit or as many as seven. If some weeks you don't need any walks, that's perfectly fine too! You can easily request your visits in our scheduling software with just a few clicks.

As long as your pet is amenable, yes. We can give pills, sub-q injections and insulin shots. If, however, you have an animal that fights or hides during medication time you should contact your vet for boarding.

You can call or text us at: 540-613-1332. You can also email us at paw2pawroanoke@gmail.com or click on any of the "Contact Us" buttons on our site.

Current clients can schedule services by logging into the Time to Pet portal here: [Time to Pet Portal](https://www.timetopet.com/portal/login) and clicking on "Schedule."

We mainly service Roanoke City, Roanoke County and Salem City.

We ask for a 24-hour notice for any cancellations or refunds. This helps us manage our schedule and ensure we can accommodate all our clients.

We are insured through KennelPro and offer a 100% satisfaction guarantee.

A 15 minute visit is $18 and a 30 minute visit is $21. All visits can include playtime/walks, feeding and/or medications.

After each visit, your sitter will send you a picture and an update on how your pet did. You can also check our scheduling system, Time to Pet, where visits will show as "completed" instead of "scheduled."

Time to Pet is the website and app we use to manage our services. Clients can add details for each pet, provide information about their home and alarm systems, request visits, pay invoices, and communicate with us via private message. The app is secure, and only your sitters can see your information.

It is! We've helped people through surgeries, sudden home changes and illnesses. We don't require you to book us for a certain amount of time.