Frequently asked questions
What is in-home pet sitting?
With in-home pet sitting, we visit your pet in your home while you are away at work or on vacation. Instead of being in a kennel, they can relax in the comfort and security of home. We create a personalized schedule of visits based on your pet's needs.
What kind of animals do you take care of?
All of them! We have cared for: dogs, cats, birds, rodents, fish, llamas, horses and even dairy cows.
Can you give medications?
As long as your pet is amenable, yes. We can give pills, sub-q injections and insulin shots. If, however, you have an animal that fights or hides during medication time, you should contact your vet for boarding.
I'm a new client. How do I set up my free meet-and-greet?
You can call or text us at: 540-613-1332. You can also email us at firstname.lastname@example.org, or click on any of the "Contact Us" buttons on our site.
I'm a current client. How do I schedule services?
Go to the Time to Pet portal here: https://www.timetopet.com/portal/login
What area do you service?
We service Roanoke City, Roanoke County and Salem City. We also service parts of Vinton, Franklin County and Botetourt.
What is your refund/cancellation policy?
We require 24 hour notice for any refunds or cancellations.
Are you bonded and insured?
We are bonded and insured through KennelPro.